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Answers to the most common questions about orders, shipping, and fits.
Still have a question? We're here to help.
Contact UsEnter your tracking number or order ID to get real-time delivery status.
Your tracking number is included in the shipping confirmation email and SMS sent to you after dispatch.
Need help? Contact Support.
7-Day easy returns and free size exchanges across India.
Initiate your return or size exchange within 7 days of delivery.
Need a different fit? First size exchange is 100% complimentary.
Our courier partner will pick up the package directly from your address.
Refunds credited to original method or instant store gift card within 3–5 days.
Fast, transparent reverse logistics engineered for seamless customer experience.
Fill in the self-serve form below with your Order ID and reason for exchange or return.
Ensure the product is unwashed, unworn, with all original tags and bag intact.
Our courier executive picks up the shipment within 24 to 48 hours of approval.
Once inspected at our facility, replacement size is dispatched or refund is initiated.
Provide your order details and our team will generate your reverse pickup label.
Detailed guidelines to ensure a smooth return and refund experience.
Garments must be in original condition: unworn, unwashed, unaltered, and free of perfume or deodorant marks. All original brand tags, labels, and zip-lock polybags must be attached.
Underwear, socks, accessories (beanies, caps, jewelry), and items clearly marked as "Final Sale" or "Vault Archive Drop" cannot be returned for hygiene and exclusivity reasons unless delivered with a manufacturing defect.
Once your returned item arrives at our warehouse and passes QC inspection (usually within 24-48 hours of receipt), prepaid refunds are processed to your original payment method within 3–5 business days. Cash on Delivery (COD) orders receive an instant store credit gift voucher or direct bank transfer upon providing account details.
We apologize! Please submit a return request immediately or email us at support@orryx.shop with photos of the damaged area and the shipping label within 48 hours of delivery. We will prioritize an expedited replacement at zero cost.
All measurements in centimetres (cm) unless noted.
To find your perfect fit, measure your chest, waist, and hips with a soft measuring tape. Compare to the charts below. When in doubt, size up — our pieces are designed with a relaxed, streetwear fit.
| Size | Chest (cm) | Length (cm) | Shoulder (cm) |
|---|---|---|---|
| XS | 86–91 | 68 | 42 |
| S | 91–96 | 71 | 44 |
| M | 96–101 | 73 | 46 |
| L | 101–107 | 75 | 48 |
| XL | 107–113 | 77 | 50 |
| 2XL | 113–119 | 79 | 52 |
| 3XL | 119–127 | 81 | 54 |
| Size | Waist (cm) | Hip (cm) | Inseam (cm) |
|---|---|---|---|
| XS / 28 | 71–74 | 91–94 | 74 |
| S / 30 | 76–79 | 96–99 | 76 |
| M / 32 | 81–84 | 101–104 | 76 |
| L / 34 | 86–89 | 106–109 | 78 |
| XL / 36 | 91–94 | 111–114 | 78 |
| 2XL / 38 | 96–99 | 116–119 | 80 |
Measure around the fullest part of your chest, keeping the tape horizontal.
Measure around your natural waistline, above the hip bone.
Measure around the fullest part of your hips and seat.
Measure from the crotch seam to the ankle bone on the inside of the leg.
Still not sure about your size? We're happy to help.
Contact UsLast updated: January 2025 • Please read carefully before using our services.
Welcome to ORRYX ("we," "our," or "us"). This website, including all information, tools, and services available from this site to you, the user, is conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our storefront and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein.
Certain collections or archival drops may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return & Exchange Policy.
We have made every effort to display as accurately as possible the colors, textures, and silhouettes of our garments. We cannot guarantee that your monitor's display of any color will be completely accurate. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction on a case-by-case basis.
Prices for our products are subject to change without notice. All transactions are billed in Indian Rupees (INR) or localized currency at checkout. We accept major credit/debit cards, UPI, Net Banking, and select Cash on Delivery (COD) orders across India.
We utilize PCI-DSS compliant encryption gateways. We do not store raw card numbers or CVV details on our servers.
Orders are processed within 24 to 48 business hours following verification. Standard domestic transit takes 5 to 7 business days. Delivery timelines are estimates and subject to regional courier delays beyond our direct control. You can inspect live progress via our Track Order page.
All content published on this website, including but not limited to typography, garment prints, brand slogans, graphics, photographic assets, animations, and UI layouts, is the exclusive intellectual property of ORRYX. Any reproduction, replication, or commercial redistribution without prior written consent is strictly prohibited.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You are responsible for maintaining the confidentiality of your account credentials and mobile login OTPs.
In no case shall ORRYX, our directors, employees, affiliates, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind arising from your use of any of our service or products procured using the service.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India, with exclusive jurisdiction in the courts of Mumbai, Maharashtra.
Questions about the Terms of Service should be sent to us at support@orryx.shop.
Last updated: January 2025 • How we collect, safeguard, and respect your personal data.
When you visit or purchase from ORRYX, we collect information necessary to fulfill orders and optimize your browsing experience:
We use your information strictly for legitimate commercial and fulfillment purposes:
A cookie is a small data file placed on your device. We use cookies to remember your bag items in the slide cart, maintain authenticated sessions, understand how visitors interact with our lookbooks, and personalize content.
You can modify your browser settings to decline cookies; however, essential features like adding items to cart or completing checkout require functional cookies.
We do not sell, rent, or trade your personal data to data brokers. We share necessary subsets of data only with trusted partners essential for service execution:
We retain your order records for as long as needed for tax, statutory accounting, warranty, and return verification. We employ TLS/SSL encryption across all endpoints and strict role-based data access controls to prevent unauthorized access.
You have the right to inspect, update, or request the deletion of your personal profile data at any time. You can unsubscribe from promotional marketing emails by clicking "Unsubscribe" in the footer of any communication.
For questions regarding this policy, to exercise your data privacy rights, or to raise a compliance inquiry, please contact our team at:
Email: privacy@orryx.shop
Support Desk: support@orryx.shop
Location: Mumbai, Maharashtra, India
